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Consumer Protection

Beware of Energy Scams – What You Need to Know

Energy deregulation enables some U.S. states to establish their own regulations for the supply of power to residents. In certain states, independent energy suppliers are authorized to purchase electricity and natural gas and then sell them back to consumers at potentially more competitive rates.

While this provides consumers with more energy options, it also creates opportunities for scammers and other malicious actors to commit fraud by misrepresenting Indra Energy. For example, consumers in Pennsylvania have been targeted by vendors misrepresenting Indra Energy, a licensed independent energy supplier with thousands of satisfied customers.

This guide shares tips to help protect you from falling victim to a fraudulent bad actor who is intentionally in an attempt to scam.

Common Scams Mistakenly Linked to Indra Energy

Modern consumers have countless options when it comes to energy suppliers. Unfortunately, scammers can take advantage of this complexity to engage in acts of fraud and deception.

Knowing what red flags to look for can help you avoid becoming a victim of a door-to-door energy scam, which is often utilized by fraudulent actors. Let’s look at three common types of scams that target energy suppliers and their customers:

  1. Energy slamming
  2. Door-to-door impersonation
  3. Scam phone calls

Energy Slamming Tactics Explained

It’s illegal for sales representatives to make false claims about which energy supplier or utility company they represent. Unfortunately, this type of tactic is a common strategy scammers and bad actors use to defraud consumers. It’s part of a scam known as “energy slamming,” which occurs when an energy provider illegally changes your utility company without your permission or consent, potentially driving up your energy bill significantly in the process.

There are several ways scammers target consumers for energy slamming, which can include:

  • Posing as utility employees or repair people, either over the phone, online, or in person, to illegally change your energy supplier
  • Sending fake utility shut-off notices, fake energy bills, or other types of mail or emails designed to change your energy supplier illegally

Through these types of methods, bad actors can gain access to your personal information and use it to enroll you in their services without your knowledge. A trusted supplier will never enroll you or change your service without your expressed permission. 

Door-to-Door Impersonators

A door-to-door energy scam has two primary objectives: either to prompt the victim to pay money immediately or to obtain the victim’s financial information for unauthorized future use. This typically takes the form of a scammer posing as a utility worker, repair person, or meter reader. In other cases, energy vendors will illegally and falsely claim to be from companies they don’t actually represent.

Always look for an ID badge displaying:

  • The person’s photograph and full name
  • The name of the energy supplier (Indra Energy)
  • The energy supplier’s customer service phone number

Warning Signs of a Non-Indra Energy Scam Call

Here are a few warning signs that point to a scam call: 

  1. Calling before 8:00 A.M. or after 9:00 P.M, which violates federal telemarketing regulations, or based on state laws governing telemarketing which may be even more restrictive.
  2. Making requests for sensitive information, such as your Social Security Number (SSN), bank account number, or date of birth
  3. Using aggressive, threatening, or intimidating language
  4. Using urgency tactics that create a sense of time pressure

How Indra Energy Actually Communicates with Customers

At Indra Energy, we’re committed to open, transparent communication with our customers. Whether it’s through calls, texts, emails, or in-person visits, we want you to feel confident that you’re hearing from a trusted Indra Energy representative.

So how can you tell if it’s really us? Here are a few helpful ways to spot the difference between legitimate Indra Energy calls and fraudulent contact attempts:

  • Indra Energy uses consistent, verifiable methods to contact you, such as from official phone numbers, emails from @indraenergy.com, @indraenergyrewards.com, and @getindraenergy.com addresses, and text messages clearly identifying our name. We may also connect with you via authorized representatives during in-person visits.
  • An authorized Indra Energy representative will never ask for sensitive personal data, like your Social Security number or bank login credentials.
  • Our team is professional, respectful, and transparent. If your interactions with someone who claims to be a representative feel pushy or intrusive, don't hesitate to get in touch with our Customer Care line to report the incident. We want all of our customers to feel respected and informed.

Authorized Communication Channels

Depending on how they prefer to be contacted, Indra Energy uses the following methods to communicate with our customers:

  • Email
  • Phone
  • Text message/SMS

All email messages will come from a sender that ends with “@IndraEnergy.com,” “@getindraenergy.com” or “@indraenergyrewards.com,” such as CustomerCare@IndraEnergy.com or reward@indraenergyrewards.com. If you receive a message from a sender that does not end with the “@IndraEnergy.com,” “@getindraenergy.com,” or “@indraenergyrewards.com” domain, you’re being targeted by an impersonator and should not respond, open any attachments, or click on any links contained in the message. It’s also important to be on the lookout for typos and grammatical errors, which are major red flags for email scams.

The best way to ensure authenticity is to enroll directly through the Indra Energy website or contact the Indra Energy Customer Care team for any assistance.

What Indra Energy Will Never Ask You For

At Indra Energy, we take our customers’ data privacy seriously. That’s why we follow rigorous protocols to keep your personal and financial information secure. Legitimate Indra Energy representatives will never:

  • Ask you for your SSN, driver’s license number, or state ID number
  • Ask you to provide debit or credit card PINs or security numbers
  • Request your banking information, such as routing numbers
  • Require you to pay your bill using cryptocurrency, cash, or prepaid debit cards

If you receive a suspicious email, voicemail, phone call, or any other form of correspondence that claims to be from Indra Energy, do not respond or share your information. Instead, contact our customer support team directly to verify the status of your account.  

What to Expect from an Indra Energy Door-to-Door Representative

Indra Energy works with trusted third-party companies to provide door-to-door marketing throughout the areas we serve on the East Coast and in the Mid-West. All third-party vendors undergo rigorous training to ensure compliance with federal, state, and local regulations, including consumer protection laws.

Here’s what to look for from a legitimate door-to-door Indra Energy representative:

  • A photo ID badge displaying:
    • The wearer’s full name
    • The name of the energy supplier they represent (Indra Energy)
    • Indra Energy’s customer service phone number, which is (888) 504 6372
  • A friendly, professional attitude that’s never aggressive or pushy
  • Immediate compliance with any requests to leave your property

What to Expect from an Indra Energy Call Representative

Energy scammers use numerous strategies to deceive consumers over the phone, from using fake call IDs to claiming you qualify for nonexistent “refunds.” Knowing what to expect from real Indra Energy phone calls will help you avoid falling prey to scammers and impostors.

Indra Energy’s call center agents are trained to provide courteous, friendly customer support. If you contact Indra Energy with questions about your account, you’ll be asked to supply your customer ID, which enables our representatives to access your account and help resolve your issue promptly.  

What to Do if You Suspect a Scam

What should you do if you think you’ve been the victim of a scam due to someone falsely posing as an Indra Energy representative?

There are both short-term steps you should take to protect yourself immediately, and long-term steps you should take to protect your data in the future. For example, if you’re contacted by phone, you should immediately terminate the call and block the caller’s number.

Immediate Steps to Take

It’s important to act swiftly to protect yourself against fraud. If you think you’ve been targeted by scammers who are impersonating Indra Energy or other energy suppliers, here are four immediate steps you should take to guard your financial information:

  • Request identity verification by asking for an employee number or ID badge, which must include a full name and customer service contact information.
  • Avoid sharing any personal information until you have verified that the representative is legitimate.
  • Hang up on scam callers and block their phone numbers. If you do not wish to be contacted by a representative, please contact us to be added to the “do not call” list.
  • Contact Indra Energy directly by:
    • Emailing CustomerCare@IndraEnergy.com
    • Calling customer support at (888) 504-6372

Stay Informed: Resources and Customer Support

With scams on the rise throughout the energy industry, it’s important for consumers to be well-informed about fraud. The best way to avoid becoming the victim of an energy scam, such as energy slamming or a bad actor impersonating an Indra Energy representative, is to recognize red flags like demands for immediate payment. If you suspect someone has misrepresented Indra Energy, please contact us to report and get assistance from our customer care team.